Claims

Our Claims Service – is exactly that!

All insurers stand or fall by the quality of their claims service. Thomond Insurance is no different.   

Our service proposition and philosophy is geared around being prompt, proactive, communicative and efficient. We aim to avoid delays for our policyholders, keep our intermediaries and our policyholders informed of progress and to minimise unnecessary costs for the benefits of all parties.  

Claims are handled by our service providers who handle everything from receiving the initial notification through the important stages of fact finding and establishing injuries, to settlement. This process is carefully managed by our service providers in conjunction with us.

Please go to the Contact Us page if you need to notify us of a claim.  

IMPORTANT ANNOUNCEMENT REGARDING EMPLOYERS LIABILITY

We have potential liability for policies under which UK commercial lines employers' liability cover has been provided to employers and which commenced or were renewed before 1 April 2011 and in respect of which no claims were made on or after 1 April 2011. However, we are not required to make details of those policies available in this register under FSA rules. Enquiries may be made about these policies by individual claimants, their authorised representatives, or insurers or their insurance intermediaries, with potential claims, by contacting liability.claims@collingwood.gi