Complaints Procedure

We take complaints seriously. We see them as an opportunity to improve our products and our service so we want to know when things don’t go as well as expected.    

If our policyholders have any questions, concerns or complaints that can’t be dealt with by their intermediary, they can contact our service providers:

Collingwood Insurance Services (UK) Ltd

Collingwood House, Redburn Court, Earl Grey Way, North Shields, NE29 6AR

Telephone: 00 44 845 470 0023

If our service providers are unable to bring closure, then complaints can be referred to us in writing at:

The Chief Executive Officer
Collingwood Insurance Company Limited
3/1 Waterport Place
Gibraltar

Or at enquiries@thomond.gi

In the event that we are unable to satisfy the complaint, it may be escalated at any time by referring to the Financial Ombudsman at:

Policyholders in the Republic of Ireland

The Financial Services Ombudsman’s Bureau
Financial Services Ombudsman’s Bureau
32 Upper Merrion Street
Dublin 2
Lo-call:          1890 882090
Tel:                0161 30892
E-mail:           enquiries@financialombudsman.ie

Policyholders in Northern Ireland/UK

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Telephone: 0845 080 1800
Website: www.financial-ombudsman.org.uk

 Taking any of these options will not prejudice your right of recourse to legal proceedings.